Shipping policy

 

Order Processing

Due to the current volume of orders, each order is carefully prepared to ensure the highest quality.

Orders are processed within 3 to 7 business days (Monday to Friday, excluding holidays).

The processing time begins once payment is confirmed.

Delivery Times

The estimated delivery time is 8 to 15 business days, depending on the destination country.

Delivery times may vary slightly due to:

Geographic location

Customs processes

High seasonal demand

External logistical circumstances

The indicated times are estimates and do not constitute a guarantee of exact delivery.

International Shipping

We ship to multiple countries.

The customer is responsible for any taxes, customs duties, or tariffs that may apply according to the regulations of the destination country.

We are not responsible for delays caused by customs procedures.

Incorrect Address

It is the customer's responsibility to ensure that the shipping address provided is correct.

We are not responsible for orders delivered to incorrect addresses provided by the customer.

Undelivered or Held Orders

If an order is returned due to:

Incorrect address

Failure to clear customs

Failure to collect at the delivery point

The customer will be responsible for the reshipping costs.

Order Tracking

Once the order has been shipped, the customer will receive a tracking number if available for their country.

Exceptional Delays

In the event of extraordinary circumstances beyond our control (strikes, natural disasters, global logistical issues, etc.), delivery times may be affected without giving rise to an automatic right to cancellation or additional compensation.